How Do I Contact PG Soft Myanmar?
Pick whichever channel suits you. Both reach the same support team, so there is no need to write to both about one problem.
- Live Chat: tap the chat button that sits on every page of the site. It is staffed 24/7, and you can attach a screenshot straight from your phone.
- Telegram: message @pgsoftmyanmar (t.me/pgsoftmyanmar). Useful when the website will not load on your connection, or when you want the conversation saved in your own chat list.
What Should I Send in My First Message?
Our team cannot see your screen. These details let them find your account and your payment without asking back and forth:
- The phone number you log in with. This is your account ID on our site.
- For payments: the KBZPay transaction ID from your receipt, the amount and the time you sent it.
- A screenshot of the KBZPay receipt, the error message or the game screen.
- For game problems: the game name and roughly when it happened.
Common Problems and Where to Start
Some answers are already on the site, which can save you a wait. Others need a person, and Live Chat is the fastest way to contact support.
- Deposit sent but balance not updated: Live Chat with the KBZPay transaction ID and receipt screenshot.
- Withdrawal still pending: send your phone number and the amount. If you claimed a bonus, check its turnover first on the promotions page.
- Forgotten password or locked out: Live Chat or Telegram, using the phone number on your account.
- Questions about your level or cashback: the VIP page lists every level first.
- Android app will not install: follow the steps on the app download page, then message us if it still fails.
How Long Does PG Soft Myanmar Support Take to Reply?
We answer in the order messages arrive, so we do not promise a fixed number of minutes. When many players write at once, the wait gets longer.
Sending the same message again moves you nowhere in the queue. Players on higher VIP levels get a faster queue, as listed on the VIP page.
How Do I Spot a Fake Support Account?
Fake accounts copy our logo and name. Our only Telegram is @pgsoftmyanmar, spelled exactly like that. Anything with an extra letter, underscore or number is not us.
Our staff will never ask for your password or for any one-time code (OTP) sent to your phone, including KBZPay codes. Anyone who does is trying to take your account, so stop replying and tell us through Live Chat.
We Run This Site, Not the PG Soft Studio
PG Soft makes the games; we are the local Myanmar site that offers them and looks after your account. Writing to PG Soft the studio about a deposit or bonus will not help, because they have no access to player accounts here. Read more on the About PG page.
No Account Yet?
Open one with your phone number in about a minute. For players aged 18 and over only; please play within a budget you are comfortable losing.
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